How do I return an item?

When the item you received does not meet your needs, it is easy to return. We offer a free return within 30 days.
You can return your item when:

• The product was ordered incorrectly.
• The item does not meet your expectations.
• The item was delivered damaged.
• The item is not restricted to be returned. A list of not restricted items you can find here.

Please contact our customer service to arrange a return and reorder an alternative if required.

At the time of collection the driver will have a returns label. You do not need to add an address to the return package.

Please note: Items shipped directly from our suppliers may be subject to different rules for returns. This will depend on the individual supplier's returns and collection policy. If you are returning these items, the approval process and collection timescales may very from those offered by Viking.